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Tuesday, June 16th, 2009

Technology troubles?

When I got to work this morning, there was an email sent from corporate (to everyone) explaining we would be receiving updates to our antivirus software when we logged on to our database (Vision) and not to cancel the install or bad things would happen.... dun dun dun.

Then, this is the message I (and everyone else) received when logging on to the database.

So what did the three other people in the office do???? They canceled the install and tried to get in to Vision, of course.

I don't expect people to have any special computer knowledge to simply read the words in front of their faces.

Tags:  technology, work
Ah, the beautiful result of poor programming meeting poor decisions meeting people who could care less about updates. There's no WAY it could fail!
Dave Heinzel   Tuesday, June 16, 2009
HAHA...reading...applying the information to their usage. You are young and innocent, aren't you? :) I think I would fall over from shock if someone ever read a message on the screen or memo to the company and did what was asked! :)
LGrant   Tuesday, June 16, 2009
Its amazing how many people ignore these kinds of messages but will freeze in terror and do nothing when their browser informs them that they are moving away from an encrypted site. I think it comes down to the GUI. If it looks like DOS or something else boring they'll feel safe to ignore. If it is a nice pretty box that actually pops up and forces you to press OK it somehow becomes more relevant.
LimeyGeorge   Wednesday, June 17, 2009
Did you just laugh at them when they came and asked what was wrong with their computers?
K8Day   Wednesday, June 17, 2009
ooOOOoo can I guess?
1.) E
2.) Blue Dress
3.) Business up front


Did you have to walk around and make it all better, too? :(
Lyndsey   Wednesday, June 17, 2009
My favorite is when User X will come up to me and inform me that there is a message on their computer screen stating that "the file is locked and in use by User Y." Then User X will ask me what they should do. I have many more examples of this type of thing.
soundchick   Wednesday, June 17, 2009
We have vision at the place that I work too. What kind of company do you work for? Our company does engineering and surveying. :)
About a month ago someone came down from corporate and installed the antivirus stuff on our computers and it seriously took about 2 hours!!!!
Tanya Mussetter   Wednesday, June 17, 2009
We can all relate to those, Soundchick! I always have to laugh at the incredible thought process that has someone tell me "well, I saw my password was going to expire on 6/17 but I thought I could update it on 6/18" or "I saw where it told me I could ignore the message but I thought I should ask about it". If you WANTED them to ask about it--they wouldn't. Never assume they will read the instructions or not do something that they wouldn't even have a clue how to do it--they will find a way. And yet if it is as easy as 1-2-3--they will throw up their hands, call the help desk and say it is too hard and they don't understand how to do it.

My other favorite as a mail administrator is to send a test message and state "test message--do not reply" or "testing--no reply required" and I will get a memo back "I got this message". And yet if I said "please reply to this message"...no one would reply. :)
LGrant   Wednesday, June 17, 2009
Tanya, I work for a school photography company. I don't know if it's the same type of program but it just basically manages all of our schools/accounts.

K8, I didn't laugh, I wanted to pull my hair out because we just went through something similar the day before. We had received an email saying we would be unable to access Vision for a little bit that morning. Two people came to me and said for some unknown reason they couldn't access Vision and that they were contacting people at corporate to try to resolve it. I asked if they had read their email. Nope. I felt sorry for the tech people who sent the email saying there won't be access to this program, and then received phone calls saying, "Hey I don't have access!" Really?!?!!
Ames   Wednesday, June 17, 2009
Been there done that, too, Ames. LGrant who do you work for?
soundchick   Wednesday, June 17, 2009
Company called CorVel, Sound. Here's another good one from today. Quite a few users got the memo (made it past the filters but is getting caught as the changes made to keep it bypassing filters are getting updated). Of course, some users are opening the file and following directions. If you sent them directions that are legitimate and supposed to be downloaded--they would ignore you. :)

Subject: Outlook Setup Notification

You have 12 message from Microsoft Outlook.

Please re-configure your Microsoft Outlook again.

Download this file and setup

xxxx (removed link) / Outlook_update.exe

Spoofing of your company is always fun in mail administration but this one is different and is damaging a few systems.
LGrant   Wednesday, June 17, 2009
soundchick   Wednesday, June 17, 2009
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