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Tuesday, March 11th, 2008
United Health Care Sucks!
Okay, a couple months ago my husband's insurance changed at work to United Health Care. I don't know if anyone has UHC, but all I can say is to sum it up- It sucks bigtime!
Just a few of the problems w/ them.....
(1.) They are constantly charging us for things that we should not have to pay for. Ex- blood work. It clearly states in our benefits that ALL blood work is covered. It never fails, a couple weeks after have some blood work done, we get a bill for a couple hundred dollars & the words printed at the bottom- "Patient responsibility is..." So, then we have to call, tell them that they made a mistake & wait another couple weeks before another letter arrives stating that we owe nothing. Extremely annoying & a big waste of time & paper.
(2.) UHC is so fricken' cheap. They are constantly looking for ways to save a few bucks. Their biggest way to "trim the fat" is to only allow a few certain doctors to be covered. And of course, only the worst doctors in town are covered. The phrase that best describes these doctors is one that was coined by one of my fellow grad students- "The cream of the crap." SIU & Koke Mill- I'm talking about you! More about them in a later blog.
(3.) Just trying to get someone on the phone to talk to them about your messed up bill is almost impossible. After what seems like forever on hold, you are finally able to talk to someone. Of course, that person is never the right person that you needed to talk to & you are put on hold again while being transferred again & again. One day I spent what seemed like half the day on hold only to be transferred to someone who did not speak much English & then put on hold again while being transferred to a supervisior. After about 30 mintutes, I hung up & called back again. I got the same woman as before & told her why I was calling again. "Oh," she said, "You were transferred to a supervisior." I said, "Well, nobody picked up & I've been on hold for half an hour." So then she said she would transfer me again. This time I told her that I was tired of the run around, tired of being on hold, & I wanted to speak to someone within 30 seconds." That actually worked & I was finally able to speak to someone shortly after that. Sad that I actually had to do that just to speak to someone who could help me. Again, thanks for wasting my time UHC!
In short, UHC is evil. Not Walmart evil, but a close second. To say that I hate them would be an insult to the people out there who are actually hated, They are cheap, rude, & completely useless. We have had nothing but problems w/ them & I hope that anyone reading this will think twice before using them in the future!
Tomorrow:
Why SIU & Koke Mill Clinics Suck Too!
United Health Care Sucks!
Okay, a couple months ago my husband's insurance changed at work to United Health Care. I don't know if anyone has UHC, but all I can say is to sum it up- It sucks bigtime!
Just a few of the problems w/ them.....
(1.) They are constantly charging us for things that we should not have to pay for. Ex- blood work. It clearly states in our benefits that ALL blood work is covered. It never fails, a couple weeks after have some blood work done, we get a bill for a couple hundred dollars & the words printed at the bottom- "Patient responsibility is..." So, then we have to call, tell them that they made a mistake & wait another couple weeks before another letter arrives stating that we owe nothing. Extremely annoying & a big waste of time & paper.
(2.) UHC is so fricken' cheap. They are constantly looking for ways to save a few bucks. Their biggest way to "trim the fat" is to only allow a few certain doctors to be covered. And of course, only the worst doctors in town are covered. The phrase that best describes these doctors is one that was coined by one of my fellow grad students- "The cream of the crap." SIU & Koke Mill- I'm talking about you! More about them in a later blog.
(3.) Just trying to get someone on the phone to talk to them about your messed up bill is almost impossible. After what seems like forever on hold, you are finally able to talk to someone. Of course, that person is never the right person that you needed to talk to & you are put on hold again while being transferred again & again. One day I spent what seemed like half the day on hold only to be transferred to someone who did not speak much English & then put on hold again while being transferred to a supervisior. After about 30 mintutes, I hung up & called back again. I got the same woman as before & told her why I was calling again. "Oh," she said, "You were transferred to a supervisior." I said, "Well, nobody picked up & I've been on hold for half an hour." So then she said she would transfer me again. This time I told her that I was tired of the run around, tired of being on hold, & I wanted to speak to someone within 30 seconds." That actually worked & I was finally able to speak to someone shortly after that. Sad that I actually had to do that just to speak to someone who could help me. Again, thanks for wasting my time UHC!
In short, UHC is evil. Not Walmart evil, but a close second. To say that I hate them would be an insult to the people out there who are actually hated, They are cheap, rude, & completely useless. We have had nothing but problems w/ them & I hope that anyone reading this will think twice before using them in the future!
Tomorrow:
Why SIU & Koke Mill Clinics Suck Too!
It wouldn't be such a big problem is healthcare wasn't so expensive to begin with, and this is where the government should step in. It's totally out of control, and the average person has absolutely no power in this matter at all.