Taken to the CleanersA couple weeks ago I made my yearly pilgrimage to STARCREST CLEANERS to get our comforter washed. Like true Towandians, we eat in bed every night so our comforter doubles as a table cloth and napkin. When it accumulates so many stains that I can't remember all their names, I strip it off the bed and let it enjoy a stay-cation at STARCREST CLEANERS.
When I brought it home after being cleaned this past time, I noticed a tear in one of the corners. Wait, make that all four corners. And up and down the length of every side. It seemed that our comforter had gotten into a fight with some dress shirts and lost.
So I hauled it back to STARCREST CLEANERS and filled out a damage report. Today my check came in the mail.
I assume they want me to use the check itself as my new bedding since $14 isn't going to buy any.
Subtracting the value of the check from the price of the dry cleaning ($20), it ends up we paid them $6 to ruin the comforter. Not bad, but I could have done it for a lot less by putting some catnip in the lining and turning Sam loose on it. And the best part is I had to fight with them to get the comforter back because they claimed they now owned it.
I know this all amounts to me being a huge whinerpants. If having a torn comforter is the worst thing that happens to me today then I've got a lot to be grateful for. And truth be told, I wasn't angry about the comforter. Stuff like that happens. But what elevates me to unhealthy levels of rage is how the company dealt with the issue. At no point did anyone apologize. Instead they just leveled accusations (are you SURE it wasn't like this when you brought it in?). I guess I should be happy I got any sort of compensation for it, though an "I'm sorry" would have gone a lot further than $14 in terms of customer satisfaction. In the end, I think it's really the impotence of feeling wronged and not having any recourse (other than not going there again) that eats at me.
Anyone else have a story about being urinated on by corporate America?