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Dear Allied Waste:


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Friday, October 10th, 2008
Dear Allied Waste:

We had a decent run. You were our first garbage company. You lent us a big, blue toter to put all of our trash into. It was really nice. It never fell over. It was very roomy, and it had wheels for easy transport. Plus, the lid was connected by a hinge.

Something happened, though. It was mostly me. After two years, I just started to think we weren't right for each other. You had your sights on bigger and better things. I was looking for a garbage company that wanted to stay here in Springfield instead of roaming all over the country. So, I moved on. In case you were wondering, Lake Area Disposal and I have a wonderful relationship.

After I said I wanted to break up with you, you asked for your garbage toter back. It's understandable. Really, I wasn't going to be using it with my new garbage company, anyway. Your name was all over it. So we didn't have to have the painful, face-to-face meeting, I left the toter by the curb. I guess you came and got it, because it was gone a few hours later.

Maybe you haven't moved on, though. Because, here we are...six months later, and you are still harassing me by mail. You claim I never gave you the toter back, and you're trying to make me pay for it. You also claim you haven't been able to contact me, but you have never once even tried to call. I still have the same number! I thought we had settled this last month when I finally broke down and called you to explain that I had returned the toter. You were agreeable on the phone and claimed you would stop harassing me. But you haven't. You're still sending me threatening notes.

I don't appreciate this behavior; it's unacceptable. I think your customers and future customers have a right to know what type of relationship you can provide.
Tags:  rants
13 Comments
dennydeaton
1) OH SNAP, IT'S COURTNEY! Haven't heard a peep out of you in like 10 years. I assumed you were over on myspace.com or something.

Nice blog, let me know if you need me to "make a call".
Denny Deaton   Friday, October 10, 2008
soundchick
2) We switched to Lake Area as well after some harassing mail from Allied saying we didn't pay our bill. I think I even had to go into their office one time with a copy of the cashed check for them lay off. I switched to Lake Area the next week and have never had a problem.
soundchick   Friday, October 10, 2008
justmeg
3) Wow - you people get to choose who picks up your trash??? We have no choice at all
justmeg   Friday, October 10, 2008
lgrant
4) I don't think we have choices either, Meg, but I could be wrong. My company was called Ross for years and a year or so ago became Allied Waste. They seem to have a local office that is much nicer than the big company and I've had no problems. I tend to overpay them because I have it on electronic payment and can't seem to get the monthly amount right with the 3-mo. bill amount. I must be lucky I haven't had any problems like Courtney. I did have a similar problem with Qwest when I moved to Oregon and it took at least 6 mos. if not longer to get it straightened out. Amusing since I moved and kept the same phone company--just a different address. They kept billing me for the MN #. I got in touch with them over and over..."you are billing me at an Oregon #...can't you see that in your records?". LOL

Git'em, Courtney!!
LGrant   Friday, October 10, 2008
perkins428
5) Lake Area is wonderful! They have the same people work for them for years and they are not so stuck on rules and extra stickers etc.
Ericka P & Co. ♥   Friday, October 10, 2008
nheinzel
6) Yes, Lake Area is wonderful. We've been customers for years. And if you give them a little tip at Christmastime, they're even more wonderful!!!
!   Friday, October 10, 2008
lgrant
7) Maybe they would like DBCC cookies...might try that, Courtney. :)
LGrant   Friday, October 10, 2008
Joe
8) Don Crenshaw & Sons Rock!
They sent us a very nice apology letter when they needed to raise the rates a quarter. I was very impressed, but also realized they paid more than that in postage to send me the letter.
Joe   Friday, October 10, 2008
hawkwolf
9) Waste Management is pretty bad too.
BeanCounter37   Friday, October 10, 2008
igna83
10) Sorry you're being harrassed, Courtney; I hate that. And I'm with Denny - we can make calls! Now, we have the good ol' City of Bloomington, and those boys are great! They not only pick up trash weekly, but also haul off all sorts of junk that you don't want anymore, as well as bi-weekly recycling. Galvin is especially fond of that front loader that comes down the street each week in search of heavy stuff. :O)
Angi   Friday, October 10, 2008
11) I don't think Allied comes down to where I live. But we did have Waste Management. I had to cancel them when they would no longer come down my alley. They insisted I put my garbage on a street. Fine, I don't have anyplace to put my garbage on the street. The road in front of my house is a State highway..can't put it there. I live between houses so can't do the side street. *sigh* I now have a local place called Flowers and they rock!
runt   Friday, October 10, 2008
justmeg
12) I am amazed still - I went and looked at the City of Springfield site and not only do you have multiple choices but you have all kinds of regulations.

We don't have a choice - but we get trash pick up 2 x a week, recycling pick up 1 x a week - we don't have to seperate our recycling - there is no limit on the amount of trash they pick up and if you have a large item - you just put it by the curb and they get it. Lawn debris and such just goes into a regular lawn and leaf bag or you can stack branches in managable piles and they pick them up by the second garbage day. We also have leaf trucks that run a few times in the fall - just pile your leaves at the edge of the street and they vacuum them up. At one point int he spring - I had 42 bags of pine straw that was picked up all at once - no extra charge
justmeg   Friday, October 10, 2008
courtneyheinzel
13) Yeah, we have tons of choices, but I'd give up my choices if I could get rid of the stupid rules.
Courtney Heinzel   Friday, October 10, 2008
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