Online Chat - Helpful?Holly: Hi!! How are you today? How can I help you??
Me: I'm trying to determine if a savings account has a minimum requirement. Would you be able to give me that information?
Holly: Sure! Just a moment!! The minimum balance is $xx.xx with a $15 maintenance fee if it falls below this amount!!
Me: Mine doesn't have that amount in it and I'm not being charged a fee. Mine is a select account--is there a different?
Holly: Let me check!! Could I have the last four numbers of your account?
Holly: Just a moment!! (at this point I start getting a running play of my account balance and deductions and fees--none of which are showing on the statement online)
Me: Are we looking at the same account number? My statement is totally different.
Holly: Sorry--ignore all of that. We are having technical difficulties. Please give me a moment!!
Me: No problem--I will wait until your technical issues are resolved.
Holly: Thanks for your patience! Would you like to convert this account to a regular savings account?
Me: I'd like to find out the minimum first--do we have that information yet?
Holly: The minimum balance is $xx.xx with a $15 maintenance fee if it falls below this amount!!
Me: Again, I am not being charged fees with a lower amount in that account. Are we still talking about the same type of account?
Holly: Is there anything else I can help you with?
Me: Uh, no. I think I got all I want to know from this conversation. Thanks.
I had the strangest feeling that she was chatting with someone else and crossing chats. I can only imagine what the other chatter was reading.