Tuesday, July 22nd, 2008
Why do people suck at their jobs??

I am a remodeling contractor, so I am constantly exposed to total incompetence and people that just generally suck at their jobs. My frustration has subsided somewhat by working for myself and being able to choose who works for me, but I mostly have to pick between the best of two dumbasses.

I had a meeting set up for this morning with a new insulation contractor to look at my house and then one of my jobs down the street. He sounded very interested. In fact, he was too eager and decided to stop by yesterday while I wasn't at home without letting me know. Now, I don't claim to know everything about construction and try not to tell people how to do their jobs, but I have no idea how you could estimate an insulation job without seeing the inside of the house. After 20 minutes of waiting for him this morning I decided to call and see where he was. He told me that he looked at it yesterday and had some questions. Uhhh...yeah. I would think so. I also reminded him that there was another job that I wanted him to look at and that I was a busy guy and couldn't just sit around all day waiting for him. He apologized profusely, which is a common attribute for contractors and something that we know how to do very well, but it isn't a good start for someone that I may work with for years. I like to maintain long-term relationships with my subs to ensure quality and cut down on the headache factor. I guess I'll give him another shot, but I'll be making some more calls today.
This is pretty much how most of my day goes. I'm constantly tracking down who didn't do what I told them to, who didn't show up because their babies Momma's car broke down, etc. It used to be way worse. That was all I did at my last job. At least I have a few who care about what they do, but they too will let me down someday.
I love what I do and take great pride in my projects and keeping customers happy, but the construction industry is very lacking in true craftsmen/craftswomen who really care about doing good work. I wish that hard, blue collar work may once again be considered a respectable career path for the youth of America. There's no shame in getting dirty or working with your hands. There are almost no educational opportunities for kids that are interested in learning a trade. You pretty much have to convince someone to give you a job hauling trash for $8 an hour and hope that you can learn some stuff along the way. Maybe someday we will value craftsmanship and quality over more square footage and granite countertops, but I don't expect it to be in my lifetime.
Oh well. Done ranting. Off to hear what the next dumbass has to tell me.
20 Comments
reera
1) Sorry, not a great way to start the day. I had my first great experience (not counting relatives) this past month when I found someone to do my studio job. The guys were litlle overwhelmed that I was so grateful that they did WHAT THEY PROMISED and did it in a timely manner. Yesterday, there was one more thing that needed done-I decided I really needed gutters to keep water from running under the new (old) door. My contractor, Glenn Mitchell arranged for a gutter guy to come and then sent one of his men to meet him to be sure the job was done as I needed. (The gutter guy was Hispanic and didn't speak great English so Glenn sent Rodrigo to help with communication.) The gutters look great and it was done in less than 2 hours.I hope I can refer much business to these great guys. Matt you will continue to get great jobs because besides being an excellent craftsman, you have excellent ethics and give a damn! Don't get discouraged-over time you will be able to build a team you can trust.
dannie   Tuesday, July 22, 2008
ppike
2) Sorry, son. Nature of the beast?

But, you know, it's not just blue collar work that suffers from lack of quality, trustworthiness and honor in this country. Look at the financial community -- just for starters...

Hope your day gets better.
pegi   Tuesday, July 22, 2008
mattpike
3) There are people that are bad at their jobs in every sector, I know, but construction is near or at the top of the list.

My day is fine. Like I said, this is everyday. I'm used to it. I really have to go to work now. Bye.
mattpike   Tuesday, July 22, 2008
BrianHamrick
4) Church ministry has got to be in the top 10, also Matt.

What can truly motivate a man to work well? I think I have 2 answers to that.
Brian   Tuesday, July 22, 2008
cdcgull
5) Will you share your answers?
cdcgull   Tuesday, July 22, 2008
nheinzel
6) You sound exactly how I would picture your great grandfather sounding, Matt. And ironically enough, he (Merritt Haynes) was one of the founders of vocational education in this country, and vocational education was thriving in many high schools. He knew, exactly as you said, that there's no shame in good, honest manual labor and people ought to be trained to do it properly, to learn a trade, to sustain them for life. He wouldn't like to come back today and see where we are. The powers that be in education decided all kids should go to college (I feel sorry for the college professors today!!) and do not get it that not all kids are college-oriented. Those kids desperately need an alternative....a place to go to learn a trade and get prepared for the world after the teenage years are gone. It sure would make your job a whole lot easier!
!   Tuesday, July 22, 2008
igna83
7) Amen to that, Mom Heinzel! I think I would have liked Merritt Haynes about as much as I loved my father, who knew that the work ethic in this country was on a downward spiral well before his death in '02.
Angi   Tuesday, July 22, 2008
_DELETED_hayley
8) maybe you can pick up and train some young craftspeople?
Hayley   Tuesday, July 22, 2008
Russ
9) You have to watch Holmes on Homes. It used to be on Discovery, but I think it has moved over to TLC now.
Russ   Tuesday, July 22, 2008
ChinaCalling
10) I have a young man just ripe for the training! LOL! Actually, my husband started out as an artist and then became a building contractor. He could definitely understand all that you are saying. In the last few years, he began to specialize in a product that he installs himself. And I think he is successful because he is still an artist at heart and he takes pride is his creations. That makes all the difference. I agree. I wish there were more opportunities for young people to be trained in a craft and be proud of that. We need to bring back apprenticeships.
ChinaCalling   Tuesday, July 22, 2008
Lionheart
11) Bummer you're in North Carolina! I have been looking and looking for a good person to be a general on remodeling my house and my parents are looking for someone too. I know it's frustrating that you've got to deal with people flaking on you everyday, but realize that makes you're work all the more valuable-- because you're a quality person among lots of folks who aren't as considerate.

If you are headed to the California sometime, let me know ;-)
Lionheart   Tuesday, July 22, 2008
soundchick
12) I know exactly of the dumbassery you speak of. I just moved in to a new house and have needed many services. All have been dumbasses but for 1 or 2.
soundchick   Tuesday, July 22, 2008
mrsshoo
13) Matt, I think teachers might be on the top 10 also. There are some awesome teachers out there, but there are so many who take no pride in their jobs whatsoever. In our profession, that's really sad. I think many of us can feel your pain.
Sarah S.   Tuesday, July 22, 2008
mattpike
14) I had forgotten about great grandpa. Dad told me about him once when we were having a similar conversation. I am a horrible teacher. I lack the incredible patience required to train a person. I couldn't afford to hire someone that knew nothing and wanted to learn. I just don't have the time. My only employee is great. He came mostly trained and learns fast so I don't stress about him. He allows me the time to stay on top of the dumbasses.
Maybe when I'm old and not broke I can take on a young man or woman and show them the ropes, but it would be better if they could just go to school to learn the basics.
I think back to the guy that gave me my first construction job and realize what a good opportunity he gave me. At the time I thought he was a moron, but I know better now.
mattpike   Tuesday, July 22, 2008
lgrant
15) Nancy brings up a good point--not all people are college-material and trade schools are sadly needed. Most IT people I know learned it on the job or by teaching themselves at home. Some of the ones who have degrees didn't impress me. They might have book sense but they lack "spidey sense" about things technical and mechanical. Neither are absolute. I've known some awesome folks who have degrees and total morons self-taught. I tried college--it wasn't my bag. I did finally find a technical college that fit me. My timing was off and I stopped 3 quarter hours of a degree (stupid, I know) but I could have walked into a library and worked without much teaching or instruction. Folks with four-year-degrees were good on theory--poor on skills. Several librarians I worked with remarked on it--it wasn't only my thinking. Nothing is wrong with college and I applaud folks who like it or at least manage it for that 4-year degree or beyond, but I think we have neglected an important part of real life by neglecting or even shaming folks for choosing to use their hands rather than a job requiring a degree. Both have a place and both should be encouraged and taught. Look how it helped Matt move away from his problems growing up. Good physical labor does that for you--and your brain works too (unlike what some folks think!). Most of the time I would love to get back to something more physical and less of a desk-body-beating-wasting career--just hard to do that without the necessary skills and options.

There are others as talented and caring as you, Matt, I hope you find them and show the dumbasses how it should be done. Quality workmanship and good work ethics should be applauded and paid well for to keep that craftsman crafting.
LGrant   Tuesday, July 22, 2008
mrsshoo
16) Linda, You're so right about the stigma of trade school. I hate that more emphasis is placed on a four-year degree than any sort of trade. My brother also was not the "college type," but he feel he had to attend college...and he failed. He just finished a nine-month technical program and will start out making much more than my four (or five) year degree is netting me and loving his job. I see so many students who feel they have to go to college, where they would be much happier learning a trade and working with their hands. I try to encourage them as much as I can to do what they feel is best for them, but regardless of what I say, the stigma is there.
Sarah S.   Tuesday, July 22, 2008
lgrant
17) Good for you, Mrs. Shoo. After some recent frustration at work being pushed out of my "type" (as indicated by a Myers Briggs Type Indicator) I can appreciate more than ever that I was pushed more than encouraged toward college. If I hadn't been, I probably would have gone to the technical school and graduated without issue. Instead, I was pressed into going to college, despised it, was miserable there and felt like a failure. The technical school gave me back my confidence and assurance--it was unfortunate I got started off a quarter so I ended up with one credited class to finish--not worth living close to the school for the one course. So, I tried individual study and was horrible at it. :) That's why I'm 3-quarter hours shy of having that degree. At the time, I felt young enough to take care of that when I wanted. Thirty years later, I realize that "some day" can never come and you wish you would have had a few more brain cells working back then. LOL
LGrant   Tuesday, July 22, 2008
mrsshoo
18) I feel everyone has that thing they're going to do "someday"...and I don't know that it ever comes for anyone.
I've just seen seen someone unhappy and unsuccessful in college (much like what you described), and I wouldn't want to see that happen to any of my kids.
Sarah S.   Tuesday, July 22, 2008
LHFLOGO1
19) i also installed ceramic hard wood and laminate floor as a sub contractor and i got my first job under a contractor that was one of the best contractors i knew he was great and taught me so much and im very grateful for that but the best advise i can give to anyone in the construction business is to soak up all the knowledge you can in your trade because if will do wonders for you and id also like to say that the one thing you do not want to do is try to hide your taxes from the govornment because the man that i mentioned earlier also comitted suicide over that and all of us regret not knowing about it and not being able to help him so if you can try not to let the job stress you out no matter how anoying the customer is and dont get rapped upin the money because the money is not going to be the thing that people look back at and remember you buy it will be the quality of your work the way you treat your customers and your craftmanship that they will remember you for.
atleast thats the way i see it
TYLER   Friday, August 1, 2008
BigDog
20) I feel your pain. I find myself mentally adding the words "you dumbass" many times a day. Some days I am really tempted to make a few people so miserable that they'll just quit.

I was the high school guidance counselors problem child- I knew I didn't want to go to college, and saw no need to. That irritated the hell out of people whose job is to get you to go to college, because that's what good high school graduates do and it looks good for them. My college bound classmates (most of whom were using college as a 4 year excuse to not join the real world) basically said I'd never amount to anything, which gave me a pretty good motivation to prove every one of those (bad word) wrong.

I've had my current job (started as a sandblaster, now I do a wide variety of jobs) since I was in school, as well as woking for my uncle for 8 years doing all types of construction including building several houses from the footings up, and a 7500 square foot church. And most of the time, it was just me and him.

Working 2 vastly different jobs was a lot of hard work, and a hell of a lot of hours, but I learned a lot of things (and got a few scars in the process) that no amount of classroom time could teach. I also didn't have a horrific amount of student loans to pay off, either. Made for interesing conversation at the class reunion.
BigDog   Saturday, August 2, 2008
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